Frequently asked questions.
Everything you need to know about working with SyncTO Systems — from quoting to installation to ongoing support.
General Questions
What areas do you serve?
We serve the Greater Toronto Area including Toronto, Scarborough, North York, Etobicoke, Markham, Mississauga, Vaughan, Brampton, Richmond Hill, Pickering, Ajax and Oshawa.
How do I get a quote?
Contact us through our website or call 647-977-0393. We'll schedule a free on-site assessment and send you a written quote within 24 hours.
Do you charge for assessments?
No. All on-site assessments are completely free with no obligation.
How quickly do you respond?
Same day, 7 days a week.
What types of properties do you work on?
Offices, retail spaces, restaurants, warehouses, multi-tenant buildings, and commercial properties of all sizes. We also serve residential clients.
Do you offer warranties?
Yes. Every installation comes with a warranty. Terms are customized to the scope of work and outlined clearly in your written quote before work begins.
Network Installation Questions
What cable standard do you install as default?
Cat6 CMR as standard on all jobs. Cat6a available for higher bandwidth applications. Cat5e available on request for lower bandwidth needs.
Do you supply all materials?
Yes. All cable, hardware, and materials are sourced and supplied by us and included in your quote.
Can you add cabling to a finished home or office?
Yes. We run cables through walls, attics, and crawl spaces cleanly with minimal disruption to your space.
Do you install patch panels?
Yes. Patch panel termination is included in all structured cabling jobs.
Can you test and document existing cabling?
Yes. Full cabling testing, mapping, and documentation is available as a standalone service.
Security Installation Questions
Do I need to pay monthly fees for my camera system?
No. All systems we install are owned outright by you. No monthly fees or monitoring contracts required.
Can I view my cameras remotely?
Yes. Remote viewing is set up on your phone as part of every camera installation.
Do you install alarm systems?
Yes. Alarm system installation is delivered through our network of licensed technicians, managed by SyncTO Systems end-to-end.
Can you expand an existing security system?
Yes. We assess your current setup and expand it cleanly without replacing what's already working.
What is the difference between IP cameras and CCTV?
Traditional CCTV uses analog cameras connected to a DVR. Modern IP cameras connect to an NVR - delivering higher resolution, remote viewing, and smarter features. We install IP-based systems exclusively.
Quoting & Billing Questions
How does the quoting process work?
We visit your facility for a free assessment, scope the job, and send you a written quote within 24 hours. No work begins until you approve the quote.
Do you require a deposit?
Yes. A deposit is required to confirm your booking. Details are outlined in your written quote.
Do you charge HST?
HST is applied where applicable and clearly outlined in your quote.
Are labour and equipment quoted separately?
Yes. Every quote clearly separates equipment and labour costs so you know exactly what you're paying for.
Planning a network build or upgrade?
Request a quote for commercial network design, cabling, or management. Same-day responses.